How does an online medical consultation with Mavie work?

Clarity for your concerns – without visiting a practice

Whether you want to clarify acute symptoms, adjust your diet with expert support, or get a well-founded medical opinion: Mavie’s online consultations offer personal guidance – digital, flexible, and professional.

You’ll receive individual support from experienced healthcare professionals – no travel, no waiting room, just straightforward care. Here’s how a Mavie online consultation works.

Book online: flexible, secure and just a few minutes

Your consultation starts on the Mavie portal. There, you can choose between two areas:

• General practice, if you have health concerns or questions about symptoms, medication or diagnoses.

• Nutritional counselling, if you want to improve your lifestyle or address health issues through diet.

After selecting your consultation type, you simply choose an available expert and appointment time.
Booking takes only a few minutes. You’ll then receive an appointment confirmation via email, so you’re fully prepared for your session.

The consultation – personal, discreet and patient-centred

At the scheduled time, you’ll receive a secure link via email. The consultation takes place via video or audio call in the Mavie portal – no app or installation required. You can join easily using your smartphone, tablet, or computer.

General practice: Medical support for common health concerns

In the GP consultation, you’ll be supported by an experienced GP (Wahlarzt/Wahlärztin) from Austria. The process is similar to a visit to a regular practice – just digital.

Typical reasons for consultation include:

• Respiratory infections, cold symptoms, fever

• Bladder infections, digestive problems

• Skin changes, allergic reactions

• Sleep disturbances, headaches or circulatory symptoms

• Questions about existing diagnoses or lab results

Together, you'll decide whether further steps such as a prescription, referral, or follow-up are necessary. You’ll receive clear, practical recommendations, shared securely via the Mavie portal.

Book your GP consultation

Nutritional counselling: Personalised and science-based

Nutritional counselling at Mavie is carried out by certified dietitians from Austria and includes two sessions:

Initial consultation (approx. 40 minutes):
You’ll discuss your current health, eating habits, and personal goals during a detailed anamnesis. You'll receive initial advice and a food log for further analysis. The dietitian will also assess whether additional testing such as the MavieMe microbiome or blood analysis could be helpful.

Follow-up consultation (approx. 30 minutes):
Based on your food log, you’ll receive a detailed evaluation and personalised, evidence-based recommendations. Open questions are addressed, with a focus on realistic and sustainable changes without strict diets or rigid rules.

Book your nutritional counselling

After the consultation – everything securely available online

After the consultation, all important documents will be available to you digitally – directly in your Mavie portal, including:

• Medical recommendations

• Digital prescriptions or referrals (if issued)

• Reports and recommendations from your nutritional consultation

Your data is transmitted exclusively in encrypted form and processed in accordance with GDPR. You don’t need to install an app and have access to your documents at any time – protected and clearly organised.

If you have additional questions later on or need another appointment, you can book again online at any time.

Your benefits at a glance

• Flexible online booking – no waiting times

• Personal consultations with experienced GPs and dietitians from Austria

• Secure, GDPR-compliant communication

• Digital access to prescriptions, recommendations and documents

• Support for acute symptoms or long-term health goals

• Private billing – with the option to submit to your private insurance

Conclusion – medical advice that fits your everyday life

With Mavie, you receive medical and nutritional support tailored to your daily routine – personal, digital, and wherever you are. You decide when to begin. We make sure you’re supported in a competent and clear way.